1.Introduction

At Tyssedal Hotell, we process your personal data in various contexts, for example, when you book services with us, stay at our hotels, use the services we provide, and in certain other situations. In our privacy policy, you will find more information about our processing of personal data. Below, you will also find contact information if you have questions or wish to request access to your data.

We process your personal data in accordance with the current Norwegian Personal Data Act, including GDPR.

2.Controller for your personal data

Our company, Tyssedal Hotell – Trolltunga AS org. no. 818 149 352, Postboks 1539 Vika, 0117 Oslo tel. +47 53640000, email mail@tyssedalhotel.no, is the controller for the processing of personal data in our systems for booking, invoicing, and hotel operations. We are also the controller for our marketing and sending of emails from us to our customers and contacts.

3.Processing of personal data related to booking and stay

In connection with your bookings made by yourself or by others on your behalf, we process the personal data we need to fulfill the agreement for booking and purchase of services. This is information you have provided to us directly or that you have provided to us via a travel agency or agent. For example, we process information about your identity, your contact information, and your payment information. In some cases, we will store your passport number. In addition, we process other information you may have provided to us that is relevant to your stay with us. This could be information about allergies or special requests for your stay. We register all purchases and orders you make with us, such as in the restaurant, room service, etc., to deliver such services and for you to be able to pay for them.

We process this information as long as it is necessary to fulfill the booking agreement with you, and in addition, as long as applicable laws or official orders require us to do so.

4.Processing of personal data for marketing purposes

If you sign up for our newsletters, we store and use your email address to send you news and offers from us.

We will also use your email address or phone number to send you news and offers under the rules on existing customer relationships. Our basis for this is marketing legislation.

We will contact you on social media with your consent or within an existing customer relationship. To use social media as a communication channel, we must provide your email address or phone number to the social media platform. Our basis for this is consent or legitimate interests.

You can withdraw any consents you have given us at any time. You can also opt out of receiving marketing within an existing customer relationship. You do this by sending an email to mail@tyssedalhotel.no.

5.Processing of personal data for development, troubleshooting, and security

We will process data that includes personal data to troubleshoot and correct errors, improve our services and the technology we use, and to analyze usage and user behavior. Furthermore, we will process personal data to verify your identity, including verifying identity in connection with your use of our digital services.

We anonymize data or compile statistics as much as we can, but we will also need to process personal data for development, troubleshooting, statistics, and security purposes.

6.Other processing of personal data

If you contact our customer service or otherwise contact us with inquiries, we will process the personal data you provide as far as is necessary to respond to and log your inquiry. The basis for this is legitimate interests or to fulfill agreements with you or respond to your inquiries.

In addition to processing described in our privacy policy or based on your consent, we will in some cases have to or be able to process personal data when applicable laws, including the Personal Data Act and GDPR, valid official orders, or court orders require or permit us to do so.

7.Disclosure of personal data and statutory processing

We do not disclose your personal data to third parties unless you have consented to this, or unless applicable laws, including the Personal Data Act and GDPR, valid official orders, or court orders permit or require us to do so.

For the sake of clarity, we inform you that our use of a data processor to process information on our behalf is not considered a disclosure.

8.Your rights

As an individual, you have several rights under the personal data regulations.

You have the right to request access, rectification, or erasure of the personal data we process about you. You also have the right to request restricted processing, object to the processing, and claim the right to data portability.

To exercise your rights, you can contact us by email. We will respond to your inquiry as soon as possible, and no later than within 30 days.

We will ask you to confirm your identity or provide additional information before we allow you to exercise your rights with us. We must do this to ensure that we only give access to your personal data to you – and not to someone pretending to be you.

9.Cookies

We use cookies to improve the user experience on our websites.

A cookie is a small text-based data file that is placed on your device (your smartphone, computer, or for example, tablet). The cookie helps to recognize what type of content and which pages are visited on our website. Information stored by a cookie can be how you use the website, what type of browser you use, and which web pages you have visited.

A permanent cookie remains on your device for a specific period. A session cookie is stored randomly in your device's memory while you are on our websites. The session cookie disappears when you close your browser. We use both permanent and session cookies. Tyssedal Hotell may also use third-party cookies.

If you do not want our websites to place cookies on your device, you can turn off cookies in your browser. If you turn off cookies, the functionality of our websites will be reduced.

10.Personalization of your stay with us

Tyssedal Hotell wants to offer our customers the best possible hotel stay tailored to the individual guest's preferences and purchase history.

Based on legitimate interests, we will use information we have received from you about your room preferences (for example, "window facing the fjord" or "wishes for a quiet room") and information about your purchases with us ("sparkling water" instead of "still water") to offer you a customized stay.

This information is collected based on your purchases with us and the wishes you express to our employees.

In addition, we will sometimes retrieve information about you from open sources such as the internet and social media, limited to information relevant to offering you a personalized stay with us. The basis for this is legitimate interests.

The information will not be disclosed to others.

You can opt out of our use of your information for the personalization of your stay. You can do this by sending an email to mail@tyssedalhotel.no.

11..Changes to the privacy policy or processing

We are continuously working on the development and improvement of our services to our customers. This may change the way or extent of our processing of personal data. The information we provide through this privacy policy will therefore be adjusted and updated at irregular intervals. We will also change the privacy policy when new rules or official practices make it necessary.